Although travelers know that airline companies fly to the locations they require to travel to, whether it be for company, pleasure, or relational factors, they might not recognize that some are offered by cargo-only flights; code-share services, in which an additional provider operates the airplane; or charter plans, which allow airlines to prolong their reach to cities only sustainable by team or holiday company reservations, specifically during seasonal-demand periods.
Performing in the abilities of movie director and also trainer, the author experienced one such charter trip operation-that of Austrian Airline companies in Cancun, Mexico-at the start of its Winter 2006-2007 routine. Observed was the season’s inaugural flight.
1. Mexican Civil Air Travel Rules
Austrian Airlines was managed by Traveler Dealing with Services/Maca in Cancun. According to Mexican Civil Aviation Laws, all ground taking care of firms were needed to abide by three policies.
They initially required to send a letter from the handled service provider, confirming that the ground company in question was effectively trained in the areas of Flight Plan Control, Weight and also Balance, Ramp Procedures, Refueling Treatments, and also Passenger Solution. The letter also needed to indicate the names of the staff really learnt these locations.
They second of all required to have copies of the appropriate, aircraft-specific operations handbook( s). In the case of the Cancun flight, it was the one concerning the Boeing 767.
Lastly, they needed to file a manual check-in strategy, with the necessary seat charts, boarding passes, and other supplies.
2. Ground Procedures Training
In order to satisfy the training demand, the author reviewed the Cancun Terminal Procedure Plan, comprehensive of the passenger check-in and also Central Load Control (CLC) procedures, with the taking care of business’s Obligation Manager quickly after his arrival in Mexico, as well as held 2 training classes with its staff the adhering to day.
The initial, the 2.5-hour Austrian Airlines Lots Sheet Orientation Training, included a summary of the Centralized Lots Control (CLC) treatments, tons strategies, the creation of an inbound lots plan based upon the day’s actual container/pallet distribution message (CPM), as well as the cumulative completion of a manual load sheet example, duplicates of which were put on documents at the Cancun station.
During the 2nd session, held after the trip departed, the writer once again reviewed the CLC procedures with the 3 personnel that had been not able to participate in the early morning course.
3. Guest Check-In
Guest check-in as well as boarding took place in Terminal 1. A small guest service workplace, situated behind the Mexicana de Aviacion check-in counters, was located in the Vuelos Nacionales (Domestic Flights) section of Terminal 2, while the Procedures noble air charter workplace was situated behind the security checkpoint and also on the ramp side of Incurable 2. A free of charge, occasionally run guest shuttle bus connected the two structures from marked incurable frontage separation points. Incurable 3, planned for worldwide flights, was scheduled for March 2007 conclusion at that time.
The Traveler Dealing With Services/Maca Responsibility Manager of Austrian Airline companies’ Cancun flight operations, a certified Aircraft Dispatcher, had collected 15 years in the airline/aviation industry as well as took fantastic pride in adhering to laws.
Passenger check-in lay in the just recently resumed, yet scaled down, hurricane-damaged Terminal 1, which was then only inhabited by charter carriers, such as Miami Air, Front Runner, Air Transat, and Corsairfly.
Traveler check-in itself began 3 hrs before the scheduled 1640 separation time of the flight at counters that were located just a few yards from the terminal entryway. All passengers, according to Mexican protection laws, were called for to have their luggage by hand checked before real check-in.
5 check-in positions were utilized: one for Amadeus (company) Course and four for the economy cabin. The Guest Service Supervisor as well as business class check-in agent spoke Spanish, English, as well as German, and seat choice, offered by the MaestroDCS system, in addition to any kind of authorized upgradings, were collaborated with the Tui scenic tour agent, whose business hired the trip.
Check-in itself was achieved with the MaestroDCS system. During the procedure, a guest requested a wheelchair and also it was quickly equipped.